Delivery policy
Delivery Policy
Last updated: January 2, 2025
This policy aims to define the shipping methods, timelines, fees, and conditions related to the delivery of ordered products.
1. Available Delivery Methods
LICERIA offers several delivery options depending on the destination and customer preferences:
- Standard Delivery with Tracking: €5 (FREE)
- Priority Delivery with Tracking: €8
The available options may vary depending on the destination selected at the time of payment.
2. Delivery Zones
We deliver worldwide (Worldwide Shipping), including but not limited to:
🇦🇹 Austria, 🇧🇪 Belgium, 🇨🇿 Czech Republic, and 214 other countries.
⚠️ Some regions or territories may be temporarily excluded due to customs restrictions, natural disasters, or events beyond our control.
3. Estimated Delivery Times
Delivery times are indicated as estimates:
- Standard Delivery with Tracking: 7 to 12 business days after shipment
- Priority Delivery with Tracking: 3 to 7 business days
These timeframes do not include the order preparation time (see next section) and may vary during peak periods (holidays, sales, special events).
4. Order Processing Times
Orders are generally prepared within 72 business hours after payment validation. This timeframe includes:
- Order verification
- Quality control
- Secure packaging
- Transmission to the carrier
5. Delivery Fees
|
Delivery method |
Prices including tax |
|
Standard Delivery with Tracking |
5€ (FREE) |
|
Priority Delivery with Tracking |
8€ |
The fees are automatically calculated and displayed before order confirmation.
6. Order Tracking
A confirmation email with tracking link is sent within 72 hours following the shipment of the package (if a tracked shipping method is selected).
Tracking is also available via the « Track my order » page on our website.
7. Taxes, Customs and Importation
Customs duties and import taxes may apply depending on the destination country, in accordance with local legislation.
These fees are exclusively the customer's responsibility. We are not responsible for delays or additional fees due to customs formalities.
📦 Our logistics centers are based in Asia.
8. Delivery Assurance
Insurance options are available for purchase to cover the following risks:
- Package loss
- Flight in transit
- Product damaged upon receipt
Compensation is subject to presentation of evidence (photo, sworn statement, carrier documents). Our customer service team will assist you with the procedures.
9. Package Not Received
If the package is not received 15 business days after the order, please:
- Go to the « Return & Refund » page
- Select the reason: “Lost package”
- Provide a signed sworn statement and, if applicable, an identity document
An investigation will be opened with the carrier. If the loss is confirmed, a replacement or refund solution will be offered.
⚠️ In case of delivery confirmation by the carrier, no refund can be granted, unless formal proof to the contrary is provided.
10. Damaged Package or Defective Product
In case of receiving a damaged package or a defective item:
- Report it immediately on the « Return & Refund » page
- Choose the reason “Defective product / damaged package”
- Provide clear photos of the product and packaging
Our customer service will process the request within 48 business hours.
11. Stock Management Clause
Stocks are managed by third-party logistics partners located in Asia. LICERIA acts as a distributor and does not physically hold the products.
This organization allows us to:
- To optimize our delivery times and costs
- To offer a wide and competitive product range internationally
12. Acceptance of Delivery Conditions
By placing an order on our site and checking the box « I accept the terms & conditions »:
- You acknowledge having read and accepted this delivery policy
- You accept the deadlines, fees, and conditions related to shipping and logistics management
- You agree to follow the procedures in case of dispute
